Holyoke Connected Homes FAQs

HG&E Connected Homes FAQs

Holyoke Gas & Electric Connected Homes Frequently Asked Questions

Wondering about when adjustments will be made to your devices or how you will receive your incentives? Read below for those answers and more frequently asked questions.

Can I enroll multiple devices?

Yes, customers are able to enroll multiple devices in the HELPS Connected Homes Program. However, HG&E customers are only eligible to receive a single incentive for all HVAC seasonal controls in the household.

How are HVAC seasonal controls device incentives unique?

HG&E offers a single rebate for all HVAC controls in the home. Incentive checks for all HVAC controls in the home will be $8 during the summer (June through September) for central AC and heat pump customers only, and $5 in the winter (October through April) only for customers that heat with electricity.

Will I be notified before an adjustment is made? How will I be notified?

Yes, HG&E will notify its customers in advance of a possible adjustment. Customers will be notified of upcoming adjustments via email. 

Can I decide to opt out of an adjustment?

Yes, customers will be given the opportunity to opt out when they are notified about an upcoming adjustment. Customers who choose to opt out of an adjustment will not be issued an incentive for that month.

How many adjustments should I anticipate and when in the day will they occur?

Customers can expect between two to three adjustments per month, though as many as five could occur. The hours vary depending on the season, but typically adjustments occur between 4 and 8 p.m.

How will I be paid for my participation?

Customers will receive quarterly bill credits for their participation in Connected Homes.

For more information about eligible smart devices for customers of Holyoke Gas & Electric, please see the table below.

*Customers who received a free or discounted EV charger through the HELPS EV Program are not eligible to enroll in Connected Homes until three years after the charger was issued.

**Only one HVAC smart device per household may be enrolled in Connected Homes.

***Holyoke Gas & Electric does not offer a WiFi thermostat incentive during the months of May and October. Google Nest thermostats will only be controlled between May 1 and September 30. The remaining devices will be controlled year-round. Google and Nest Thermostat are trademarks of Google LLC.