Connected Homes FAQs

HELPS Connected Homes FAQs

HELPS Connected Homes Frequently Asked Questions

Wondering about when adjustments will be made to your devices or how you will receive your incentives? Read below for those answers and more frequently asked questions.

Please note, Holyoke Gas & Electric Department has its own FAQ page HERE and Sterling Municipal Light Department has its own FAQ page HERE.

Can I enroll multiple devices?

Yes, customers are able to enroll multiple devices in the HELPS Connected Homes Program and will receive incentives for each device that is enrolled and participates in adjustments.

Will I be notified before an adjustment is made? How will I be notified?

Yes, municipal light departments will notify their customers in advance of a possible adjustment. Customers will be notified of upcoming adjustments via email. 

Can I decide to opt out of an adjustment?

Yes, customers will be given the opportunity to opt out when they are notified about an upcoming adjustment. Customers who choose to opt out of an adjustment will not be issued an incentive for that month.

How many adjustments should I anticipate and when in the day will they occur?

Customers can expect between two to three adjustments per month, though as many as five could occur. The hours vary depending on the season, but typically adjustments occur between 4 and 8 p.m.

With a home battery system, will all of my battery’s charge be pulled during an adjustment?

No more than 80% of a customer’s battery will be drawn down during an adjustment.

How will I be paid for my participation?

Customers will be given checks for their participation in Connected Homes. Checks will be issued once per quarter.