HELPS Connected Homes

HELPS Connected Homes

HELPS Connected Homes

HELPS Connected Homes is a new program offered to customers of participating municipal light plants (MLPs) that leverages the technology of smart appliances and devices into cost savings for the light department and its customers. The program allows MLPs to better manage their electric load, reduce costs, and keep rates low.

Enrollment Details

By enrolling a smart device in the Connected Homes Program, customers agree to allow Connected Homes to make brief, limited adjustments to their devices during times of peak electric demand, such as temporarily reducing the charging rate of an electric vehicle during peak hours.

Customers will be informed of possible adjustments in advance via email and will be given the choice to opt out.

Customers who decide to participate in adjustments will be given an incentive check or bill credit.

Eligible Devices

Refer to the table below to see which devices and brands are eligible for participation in Connected Homes. Please note, guidelines and devices allowed differ based on the MLP. For MLP-specific guidelines, please visit the MLP’s HELPS page listed on the right side of the page.

*Customers who received a free or discounted EV charger through the HELPS EV Program are not eligible to enroll in Connected Homes until three years after the charger was issued.

More Information

Click HERE for frequently asked questions about the Connected Homes Program.

Customers of Holyoke Gas & Electric can view their department-specific frequently asked questions HERE.

Customers of the Sterling Municipal Light Department can view their department-specific frequently asked questions HERE.

For more information or to enroll, visit the Connected Homes application webpage HERE.

Participating MLPs

Click on the name of a specific MLP to learn more about their Connected Homes offerings.









South Hadley



West Boylston