Customers of electric and gas municipal utilities participating in HELPS may call the toll-free hotline with any questions concerning energy conservation in their home. Our staff has a wealth of information about all aspects of residential energy conservation, and can provide it either by mail or email. We can also assist or direct you to a number of different web-based resources providing online information on many conservation measures, as well as online energy audits you can conduct on your own.
Our customer assistance staff is available to answer your energy questions. After your initial call, please feel free to call back to discuss any further questions you may have about the information you receive from us.
Virtual or In-Home Energy Audit Services
Home energy audits can provide a greater level of information to those customers wishing to implement major energy conservation projects in their home. The HELPS Program Residential Audit Service is provided to those customers who have used the HELPS toll-free energy conservation hot line, and who qualify based on the age of their home, existing insulation levels and other requirements. Those customers who complete an in-home energy audit project are eligible for a Home Efficiency Incentive. For more information on home energy audits, call our toll-free number and speak with our staff.
Considering solar? Our auditors can look at the orientation of your home as a standard part of every HELPS energy audit. See Rebates & Incentives tab to learn more about participating municipal utilities.
By resetting your programmable thermostat from 72 degrees to 65 degrees for eight hours a day (for instance, while no one is home or while everyone is tucked in bed) you can cut your heating bill by up to 10 percent.